General contracting conditions

These general contracting conditions, as well as the particular conditions that may be established, regulate the contractual relationships that the user-acquirer establishes with INVESTIGACIÓN Y PROYECTOS MEDIO AMBIENTE S.L. when contracting the services and products that it offers through the LABOCHECK website (http://www.labocheck.com), owned by the former (hereinafter, the Portal or the Web).

The acquisition of products and / or services through the Portal implies acceptance by the user-acquirer of each and every one of these general contracting conditions, as well as the general conditions of access and use or use of the portal and, in where appropriate, of those particular conditions that may be established. The data corresponding to the owner of the portal, as well as the data and information to be provided to the user in accordance with Law 34/2002, on Services of the Information Society and Electronic Commerce, and Organic Law 15/1999, on protection of Personal Data, and other development and application provisions, are available and accessible to the user through the corresponding links on the portal.

The contractual relationship established through the use of the Portal by the user with the owner thereof will be subject to Spanish legislation and in particular to the regulations governing the acquisition of services within the framework of the aforementioned Law 34/2002, on Services of the Information Society and Electronic Commerce, in the Civil Code, Law 7/1998 of General Contracting Conditions, Law 26/1984 for the Defense of Consumers, Law 23/2003 of Guarantees in the sales of Consumer Goods and, in general, of all the provisions that are applicable in accordance with Spanish legislation in the framework of electronic contracting to the particular case of contracting in each case. In the same way, the data provided by the user in the purchase process receive the treatment prescribed in Organic Law 15/1999, on the Protection of Personal Data, described in the corresponding link on the Portal.

The procedures to carry out the acquisition of the services offered on the Portal are those that result from these general conditions and those specific ones that are indicated on the screen during navigation and in the corresponding purchase process, so that the user declares to know and accept said procedures to access the services offered on the portal.

The catalog of services offered on the Portal, together with their characteristics and price, are those that appear on the screen at all times. In case of including photographs, they will in no case be contractual, but merely indicative or informative. The prices indicated on the screen are expressed in euros and include VAT and any other tax that may be applicable and will in any case be those in force at the time they are electronically contracted through the portal. In the same way, the shipping costs to the user’s address inherent to the specific case of contracting will appear on the screen.

Once the contracting parties and the object of the contract have been identified by selecting and including the corresponding data in the Portal during the process, this contract is concluded in accordance with the following Conditions:

Purchasing or contracting process: The purchasing and / or contracting process requires, as indicated, that the client provide the required and necessary data to be able to carry out the contracting process by following the instructions that the Portal indicates during the process. . In particular, you must provide the necessary and essential personal data, email, shipping information, payment method and acceptance of the contracting and privacy conditions. The data provided will be processed for the purposes of contracting in accordance with the provisions of the aforementioned Organic Law 15/1999, on the Protection of Personal Data, and in the information contained in the legal notice and privacy policy of the Portal.

To follow the contracting process, the user must follow the steps and instructions provided from the portal in the process and in accordance with these general conditions. Particular conditions that differ from these general conditions will only be valid and will bind the parties when they are formalized in writing with the consent of both parties.

Once the purchase or contracting process of a certain good, product and / or service of those offered on the Portal has been completed, the user must confirm the order and proceed to pay for it and inherent expenses in accordance with the provisions of the following section.

Once the order is confirmed correctly, the customer will be informed that the order has been processed successfully and the confirmation of the order will be sent to the indicated email address with the corresponding data.

Payment method: The contract is perfected and binds both parties, respectively, regarding the obligation to deliver the good and / or product and / or provision of the service by the owner of the Portal and the obligation to pay the price and inherent expenses where appropriate by the user-acquirer, from the moment of acceptance and confirmation of the order by the user. Full payment of the service will be made exclusively through credit and / or debit card on the website through a secure commerce gateway. The operation will be confirmed at the time the order is placed. If the payment has not been made, it will be understood that the customer has renounced his order.

Cancellations: The user will have a period of twenty-four hours (24 hours) to cancel their order, charging only the costs generated by the operations carried out up to the time of cancellation request (courier, packaging and material, etc.). The indicated period will be calculated from the date and time the purchase or contract has been confirmed.

Delivery of the good, product and / or service: the delivery of the goods, products and / or services purchased will be made to the customer at the indicated address, where appropriate, by courier service. When ordering or contracting analysis services, the client will be sent by courier a container in which the client must introduce the sample to be analyzed and return through the same channel to the owner of the portal so that he can proceed to provide the contracted service. Once the corresponding analysis has been carried out, the result of the same with the report prepared will be sent to the client by email.

Delivery period of goods and / or products and / or provision of services: The delivery period of goods and / or products to the customer at the indicated address will be a maximum of seven working days from the order confirmation, except for cause force majeure or causes not attributable to the owner of the Portal. The delivery of the results of the analysis, the maximum period will be fifteen working days and will start counting from the day following the date of receipt by the owner of the portal of the elements to be analyzed once they are sent by the client in the form indicated.

If, after 60 calendar days from the shipment of the packages to the customer, the customer does not return the packages with the sample for analysis, the service will be terminated, without the customer being entitled to a refund of the amount paid.

Communications: For the purposes of possible notifications and / or communications between the contracting parties, they designate these as respective addresses for this purpose, those indicated, respectively, in the legal notice regarding the owner of the portal, and the one provided by the same in the supplier data by the client-user with respect to it.

Modification of the privacy policy and / or general conditions: The owner of the portal expressly reserves the right to modify and / or update both this document on general contracting conditions and the one relating to the privacy policy and legal notices that They appear in the corresponding links on the portal, to adapt them, where appropriate, to possible legal modifications or the content of the contract, where appropriate.


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